Terms of Service

1. Acceptance

By creating an account or using the Mirvo Service, you agree to be bound by these Terms of Service, our Privacy Policy, Cookie Policy, Sending Policy, and, where applicable, our Data Processing Addendum.

If you are accepting on behalf of a company or legal entity, you represent that you have authority to bind that entity to these Terms.

2. Definitions

3. Account creation and security

• —Eligibility. You must be at least 18 years old and using the Service for professional B2B purposes. The Service is not intended for personal or consumer use.
• —Accuracy. You agree to provide accurate, complete information at signup and to keep it up to date. False or misleading registration information is grounds for account termination.
• —Account security. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us immediately of any unauthorized access at security@mirvo.ai.
• —No account sharing. Subscriptions are for a single workspace. Sharing access credentials with individuals outside your organization is prohibited.

4. Subscription plans and billing

5. Acceptable use

You agree to use Mirvo only for lawful B2B purposes. Specifically, you must:

• —Comply with all applicable laws, including GDPR (EU), CAN-SPAM (US), PECR (UK), and CASL (Canada) in every jurisdiction you send to.
• —Adhere to our Sending Policy, including prohibitions on spam, purchased lists, and B2C outreach.
• —Not exceed your plan's sending or prospect limits through technical workarounds.
• —Not attempt to circumvent security measures, rate limits, or access controls.
• —Not use the Service for illegal, fraudulent, harassing, or deceptive purposes.
• —Not resell, sublicense, or white-label the Service without explicit written permission from Mirvo.

6. Your content and data

You retain full ownership of all content and data you create or import into Mirvo — campaigns, email templates, prospect data, and inbox messages. By using the Service, you grant Mirvo a limited, non-exclusive license to process this content solely to deliver the Service to you.

Mirvo does not claim ownership over your content, does not use it to train AI models, and does not share it with third parties except as required to operate the Service (see our Data Processing Addendum).

7. Intellectual property

Mirvo and its licensors own all intellectual property rights in the Service — including the software, interface, design, documentation, and branding. These Terms do not transfer any IP ownership to you.

During your active subscription, Mirvo grants you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes. This license ends when your subscription ends.

8. AI output disclaimer

AI-generated email drafts and suggestions provided by Mirvo are decision-support tools. They are not legal advice, and their accuracy or suitability for your specific context is not guaranteed.

You are responsible for reviewing all AI-generated content before sending and for ensuring it complies with applicable laws in your jurisdiction — including requirements around truthful identification, unsubscribe mechanisms, and data subject rights under CAN-SPAM, GDPR, and similar regulations.

As the data controller for your outbound campaigns, you retain full responsibility for the legality and appropriateness of emails sent through Mirvo. Mirvo's role is that of a data processor providing technical infrastructure.

9. Suspension and termination

Mirvo may suspend or terminate your account in the following circumstances:

• —Material breach of these Terms or our Sending Policy
• —Non-payment of subscription fees after a 7-day grace period
• —Patterns of spam complaints, abnormal bounce rates, or abuse reports
• —Requests by law enforcement or regulatory authorities
• —Account inactivity exceeding 12 months (with 30 days' prior notice)

In cases of urgent risk (active spam campaigns, security threat), suspension may occur immediately without notice. Where no urgency exists, we will provide 5 days' notice and an opportunity to remedy the breach before suspension.

No refund is issued for account suspensions or terminations resulting from your breach of these Terms.

10. Service availability and modifications

Mirvo aims for high availability and takes reliability seriously. However, we do not provide a contractual SLA at this stage. Planned maintenance will be communicated in advance.

Mirvo may modify, add, or remove features with reasonable notice. Material changes that reduce core functionality will be communicated at least 60 days in advance, giving you the opportunity to cancel without penalty.

11. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied — including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

Mirvo does not warrant that AI-generated output will be accurate, legally compliant, or appropriate for your specific situation or jurisdiction. You are responsible for reviewing all output before acting on it.

12. Limitation of liability

To the maximum extent permitted by applicable law, Mirvo's total liability to you for any claim arising under these Terms is capped at the total fees you paid to Mirvo in the 12 months preceding the claim.

Mirvo is not liable for indirect, incidental, consequential, or punitive damages — including lost revenue, lost data, or business interruption — even if Mirvo has been advised of the possibility of such damages.

These limitations do not apply to: (a) liability resulting from Mirvo's intentional misconduct or gross negligence; (b) liability that cannot be excluded under mandatory provisions of French or EU consumer protection law.

13. Indemnification

You agree to indemnify and hold harmless Mirvo from any claims, losses, or legal fees arising from: (a) your violation of applicable law through your use of the Service; (b) your outbound email campaigns (for which you are the data controller); (c) your breach of these Terms or the Sending Policy; or (d) third-party claims arising from your Content.

14. Governing law and disputes

These Terms are governed by French law. In the event of a dispute, the parties agree to attempt amicable resolution first. If no resolution is reached within 30 days, the dispute will be submitted to the competent courts of Paris, France.

Nothing in these Terms waives any rights you may have under mandatory consumer protection provisions of your local jurisdiction.

15. Miscellaneous

• —Entire agreement: These Terms, together with the Privacy Policy, Cookie Policy, Sending Policy, and DPA, constitute the entire agreement between you and Mirvo regarding the Service.
• —Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.
• —Waiver: Failure to enforce any provision is not a waiver of the right to enforce it later.
• —Assignment: You may not assign these Terms without Mirvo's written consent. Mirvo may assign them in connection with a merger or acquisition, with 30 days' notice.
• —Force majeure: Neither party is liable for failures caused by events beyond their reasonable control (natural disasters, government actions, infrastructure failures, etc.).
• —Notices: Mirvo sends notices to the email address on your account. You are responsible for keeping this address current.
• —Modifications: Mirvo will notify you of material changes at least 30 days in advance. Continued use after the effective date constitutes acceptance.

16. Contact

For legal and contractual inquiries: legal@mirvo.ai
Postal: [Mirvo SAS, Address TBD, France]